RETURN & REFUND POLICY

This Return & Refund Policy ("Policy") applies to all purchases made on PoojaEssentials ("Company"). By placing an order on our website, the customer agrees to the terms outlined in this Policy.

1. RETURN ELIGIBILITY

1.1 Damaged Product Returns Only: We accept returns only if a damaged product is sent by us. 1.2 Damage During Transit: If the product is damaged during transit, the delivery partner is responsible, and customers must raise a claim with the courier service.

2. RETURN REQUEST PROCEDURE

2.1 Customers must initiate a return request within 48 hours of receiving the damaged product. 2.2 To request a return, customers must email info@poojaessentials.com with the order details and clear images of the damaged product. 2.3 After verification, the Company will provide further instructions on how to proceed with the return.

3. REFUND POLICY

3.1 Refunds will be issued only for approved return requests where the product was damaged before dispatch. 3.2 Refunds will be processed within 7-10 business days after the returned product is received and verified. 3.3 Refunds will be credited to the original payment method used during the purchase.

4. EXCEPTIONS & NON-RETURNABLE ITEMS

4.1 Products that are not damaged or defective are not eligible for return or refund. 4.2 Opened or used products cannot be returned. 4.3 No returns or refunds will be accepted for reasons such as change of mind or incorrect product selection by the customer.

5. CANCELLATION POLICY

5.1 Orders can be canceled only before they are shipped. 5.2 Once shipped, orders cannot be canceled or modified.

6. MODIFICATIONS TO THE POLICY

6.1 PoojaEssentials reserves the right to modify this Policy at any time. Customers are encouraged to review it periodically.

For any return or refund inquiries, please contact us at: Email: info@poojaessentials.com
Phone: 8248961665
Website: www.poojaessentials.com